Refunds and Cancellation
Purchases for Reflex are processed by Polar Software, Inc., which acts as merchant of record. The amount, product, and any renewal terms are shown in Polar checkout before purchase.
Requesting a refund
If you believe a charge was made in error, you were charged more than once, or the Service was not provided as described, contact us promptly through the support page and include the order email and receipt details. You can also use the support link in your Polar receipt.
Refund requests are reviewed by Polar under the applicable purchase terms, its refund process, and applicable law. Polar’s buyer terms describe its refund review periods (including requests within 10 days of a one-time purchase and within 30 days of a subscription renewal). Those terms and any non-waivable rights that apply to you control. A request should include the reason for the refund; usage and access may be considered as part of the review.
Approved refunds are returned through the original payment method by Polar. Do not send payment-card details in a support request.
Canceling a subscription
Use the subscription management link in your Polar purchase email or customer portal to cancel recurring billing. Cancellation generally prevents renewal and takes effect at the end of the current paid period as stated in the portal. You retain access through any period already paid for unless the checkout terms state otherwise.
Usage and remaining balance
API input-token usage is metered at the rate disclosed in the account and product information. A remaining usage balance is not a separate cash account and is subject to the refund rules and applicable law. If you believe your balance or usage is incorrect, contact support so we can review the account and meter records.
Contact
For a billing or refund question, email [email protected].